Non-motorized Level-Of-Service Rating Factors

Feature	Definition	Indicators
Network continuity	Whether sidewalks and paths exist, and connect throughout an area.	§  Portion of streets with nonmotorized facilities. §  Length of path per capita. §  Network connectivity and density (kilometers of sidewalks and paths per square kilometer).
Network quality	Whether sidewalks and paths are properly designed and maintained.	§  Sidewalk and path functional width. §  Portion of sidewalks and paths that meet current design standards. §  Portion of sidewalks and paths in good repair.
Road crossing	Safety and speed of road crossings	§  Road crossing widths. §  Motor vehicle traffic volumes and speeds. §  Average pedestrian crossing time. §  Quantity and quality of crosswalks, signals and crossing guards.
Traffic protection	Separation of nonmotorized traffic from motorized traffic, particularly high traffic volumes and speeds.	§  Distance between traffic lanes and sidewalks or paths. §  Presence of physical separators, such as trees and bollards. §  Speed control.
Congestion and user conflicts	Whether sidewalks and paths are crowded or experience other conflicts.	§  Functional width of sidewalk and paths. §  Peak-period density (people per square meter) §  Clearance from hazards, such as street furniture and performers within the right-of-way. §  Number of reported conflicts among users. §  Facility management to minimize user conflicts.
Topography	Presence of steep inclines.	§  Portion of sidewalks and paths with steep inclines.
Sense of Security	Perceived threats of accidents, assault, theft or abuse.	§  Reported security incidents. §  Quality of visibility and lighting.
Wayfinding	Guidance for navigating within the station and to nearby destinations.	§  Availability and quality of signs, maps and visitor information services.
Weather protection	User protected from sun and rain.	§  Presence of shade trees and awnings.
Cleanliness	Cleanliness of facilities and nearby areas.	§  Litter, particularly potentially dangerous objects. §  Graffiti on facilities and nearby areas. §  Effectiveness of sidewalk and path cleaning programs.
Attractiveness	The attractiveness of the facility, nearby areas and destinations.	§  Quality of facility design. §  Quality of nearby buildings and landscaping. §  Area Livability (environmental and social quality of an area). §  Community cohesion (quantity and quality of positive interactions among people in an area). §  Number of parks and recreational areas accessible by nonmotorized facilities.
Marketing	Effectiveness of efforts to encourage nonmotorized transportation.	§  Quality of nonmotorized education and promotion programs. §  Nonmotorized transport included in Commute Trip Reduction programs.

Source: Introduction to Multi-Modal Transportation Planning, Victoria Transport Policy Institute. 2012